Terms & Conditions
 

​By purchasing a ticket and entering our premises, you agree to be bound by the following terms and conditions.

All parents/guardians acknowledge that Little Play Town is not a supervised play centre and accept full responsibility for the supervision of the children in their care at all times.

(1.0) Tickets & transfers

(1.1) The ticket price includes admission for one session at Little Play Town.

(1.2) One ticket entitles entry for one person into Little Play Town for one allocated 90 minute play session.

(1.2.1) If you (the customer) pre-books tickets and do not allocate/book a space for all in your party attending, Little Play Town reserve the right to refuse entry if the maximum capacity has been reached on that session.  A refund will not be given and only those booked will be permitted entry to Little Play Town.

(1.3) All children must pay admission to enter Little Play Town with the exception of babies in arms/non-walkers.

(1.3.1) A ‘non-walker’ is an infant not yet walking without support from an adult.

(1.3.2) A ‘child’ is any infant, toddler or child that is walking or can manoeuvre around the building with a walking aid in order to access activities in the play areas.

(1.3.3) An ‘adult’ is a parent or guardian over the age of 18 years entering Little Play Town with a ‘child’ or ‘non-walker’.

(1.4) Where tickets are purchased on behalf of others, the buyer accepts responsibility for notifying all those in their party of Little Play Town terms and conditions.

(1.5) All Little Play Town tickets & gift vouchers are non-refundable and cannot be exchanged for cash.

(1.6) Transfers for any pre-booked tickets are only available where Little Play Town receive notice a minimum of 24 hrs prior to the start time of the session booked.  There are no exceptions to this rule, the transfer policy applies in all circumstances including but not limited to; adverse weather, illness, self-isolating, difficulty locating a parking space, roadworks or traffic incidents.

(1.6.1) Credits will be offered in place of a transfer where a customer cannot confirm the date to re-book.  Credits are valid for a maximum of 6 months from the date of the original cancellation.

(1.7) Little Play Town is designed for children in the early years (12 months – 7 years).  However children up to 10 years old may attend and use the play equipment with younger siblings.  Any child must be accompanied by an adult at all times.  No one under the age of 18 years is permitted entry into Little Play Town without an accompanying adult.

(1.8) All persons age 11 years and upwards must be accompanied by a child to gain entry to Little Play Town.  Exceptions apply to staff and works people employed by Little Play Town to carry out work onsite.

(1.9) Spaces are limited for each session and only those with a valid ticket will be allowed entry into the building.

(2.0) Little Play Town retains the right to cancel any group bookings that exceed the maximum spaces under our group booking limit.  Such cancellations will only be refunded if cancelled at least 24 hours prior to the booking date.

(2.1) Ticket prices are listed in AUD on our website www.littleplaytownmandurah.com but may change at any time.  Prices are inclusive of GST. We reserve the right to correct any pricing errors after booking.

(2.2) When you purchase a ticket from our website, you will receive an email confirmation with a booking reference number. This email constitutes proof of booking however is not proof of payment. 

(2.3) It is your responsibility to check the accuracy of the session date and time on your email confirmation. Mistakes cannot always be rectified and entry will only be permitted for the number of tickets stated on the confirmation.

(2.4) Gift vouchers are available for purchase via email or telephone.  All gift vouchers are valid for 6 months from the date of issue.  A gift voucher does not guarantee entry into a specific session and can only be used subject to availability.

(2.4.1) Little Play Town reserves the right to refuse to accept any vouchers that may have been altered, duplicated or printed by unauthorised personnel.

(2.4.2) Gift vouchers cannot be exchanged for cash or other items.

(2.4.3) Little Play Town cannot be held liable for gift vouchers which are lost or damaged.

(3.0) Session Times & Closures

(3.1) We operate pre-defined play sessions. You may turn up at any time during a play session but you will be required to leave at the end of that session even if you have not been there for the full 90 minutes.  It is your responsibility to arrive in time for your session and we cannot be held responsible for any delays you may experience.  Refunds and transfers will not be given if you miss your session or part of it.

(3.2) Little Play Town reserve the right to close the whole or part of Little Play Town at any time if deemed necessary for the security and safety of guests and staff.   Customers will be offered the opportunity to re-book their tickets within 6 months or a full refund will be given.

(3.3) I understand that Little Play Town are used by multiple age groups at the same time and are not restricted to any one age group.

(4.0) Rules of Entry

(4.1) Little Play Town does not accept responsibility for the supervision of children within the premises, therefore all children must be supervised by a responsible adult/guardian at all times.

(4.2) To prevent the spread of infection visitors who are unwell, or who have been unwell, must not visit the centre for 48 hours (or until no longer contagious in the case of chickenpox, hand foot and mouth, covid 19 and other such infections). Refunds will not be given and transfers require a minimum of 24 hours notice.

(4.3) If a child or adult visiting Little Play Town is sick or infectious whilst onsite they must leave the premises immediately or will be asked to do so.  No refunds or credits will be offered in these circumstances.

(4.4) Little Play Town reserve the right to deny admission or ask a person to leave that has already gained entry if they do not abide by our rules, if they pose a danger or threat of staff or customers, for any illegal activities or offensive behaviour.   Fighting, bullying and abusive language will not be tolerated. Guilty parties will not receive refund if asked to leave for these reasons.

(4.5) Any person causing wilful damage to the facilities, fixtures or fittings of Little Play Town will be liable to pay for any damage caused. This includes any damage caused by misuse of equipment and/or failure to abide by our ‘Rules of entry’ & ‘Rules of play’. 

(4.6) With the exception of Exclusive Hire or arrangements agreed privately with management, visitors may not bring outside food and drink into Little Play Town.

(4.7) Visitors must remove their shoes and wear socks in the play areas.  There is no exception to this rule.  If you (the customer) or your child requires shoes for walking you must contact Little Play Town customer services to discuss prior to your visit.

(4.8) No hot or cold food & drink or chewing gum is permitted in the play areas.

(4.9) Smoking is prohibited inside Little Play Town facilities and this includes the use of e-cigarettes.

In order to ensure all visitors have an enjoyable experience, please call your local venue if you or your child has a disability, medical condition or other educational needs that may impact upon your visit to Little Play Town.  We will endeavour to put in place any appropriate arrangements to cater for your needs.

(5.0) Photography

(5.1) We allow photographs to be taken by customers of their children.  We ask that all visitors to Little Play Town are careful to avoid taking pictures of other children.

(5.2) Little Play Town cannot be held responsible for any images posted on to a public website without prior permission from the persons in the photograph or their guardians.

(5.3) Little Play Town will never share still images of visitors and their children on our website or social media pages without prior agreement in writing with those concerned.

(6.0) Security & Safety

(6.1) CCTV is in operation throughout Little Play Town and is covered by our Privacy policy.

(6.2) All personal belongings and property brought into Little Play Town by visitors is done so at the owners risk.  Little Play Town accepts no liability for any loss or damage to such property during a visit.

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